Terms of service

Who these terms are between

These terms are between you and Ace Way Solutions, operating as Split Next Lane (“we”, “us”). Split Next Lane is a product of Ace Way Solutions. “You” means the person or business that creates a workspace, and everyone that workspace lets in.

By creating a workspace or using Split Next Lane you agree to these terms, to our Privacy policy and to our Cancellation and refund policy. If you do not agree, do not use the service. If you use it for a business, you confirm you are allowed to accept these terms for that business.

The service

Split Next Lane is a sales CRM for truck dispatch agencies that sell their service to US carriers. It is software you use over the internet. It is not a load management or dispatch operations system, and we do not make calls or send email on your behalf.

Your account and workspace

• Give accurate details when you sign up and keep them up to date.
• Keep your sign-in details to yourself. Each user needs their own account; accounts are not to be shared.
• You are responsible for what the people you invite do in your workspace.
• You must be at least 18 years old to use the service.

Trial

Each new workspace receives a 7-day trial of the Core package for up to 5 users. No payment card is needed to start. If no package is chosen by the end of the trial, the workspace is suspended until one is.

Package and prices

• One package, Core, which includes 5 users; extra users are billed per user per month.
• Prices are monthly, in US dollars, and exclude tax. The current prices are on our Pricing page. Annual billing is not offered.
• Founder pricing. A customer who subscribes during the launch offer keeps the founder price for as long as they stay subscribed, including on added users. A customer who cancels and later subscribes again pays the price that applies at that time.
• We may change our prices. A change does not affect a period you have already paid for, and we will tell you before it applies to your next renewal.

Orders, payment and tax

Payments are processed by our payment provider. Prices exclude tax; any tax that applies where you are is added to what you pay.

• A subscription renews every month, and you are charged for each month in advance, until you cancel.
• We never see or store your card details.
• If a payment fails, your workspace may be limited and then suspended until payment is made. Your data is kept while it is suspended.
• For a question about a charge or an invoice, contact us at support@splitnextlane.com.

Delivery

Split Next Lane is delivered online. Nothing is shipped, to any country, and there is no delivery charge. Your trial starts as soon as you sign up, and the Core package is active as soon as your payment is confirmed.

Changes and cancellation

• Added users start at once and are charged for the remainder of the current billing period.
• Removed users take effect at the end of the current billing period; everything keeps working until then.
• You can cancel at any time. Cancelling stops future charges, and your workspace keeps working until the end of the period you have paid for.
• Payments already made are not refunded, except where the law requires it. A charge made in error, such as a duplicate charge or a charge after you cancelled, is put right. Our Cancellation and refund policy sets this out.

Acceptable use

You agree not to use Split Next Lane to:

• break the law, or help anyone else to;
• deceive or defraud anyone, or send spam or any message the law does not allow you to send;
• contact a person or business that has asked not to be contacted, or ignore an opt-out;
• infringe anyone’s copyright, trade mark or other rights;
• interfere with the service or its security: no malware, no probing or testing for weaknesses, no getting round limits, no access to another customer’s workspace;
• copy the carrier records out in bulk by automated means, or resell them or the service.

The side panel

The SplitNextLane side panel works only with your SplitNextLane account. It does not read, control or automate your dialer or any other website or software, and it sends nothing on your behalf. When you press one of its shortcuts, it copies the number or message and, if you have that setting on, types it where your cursor is, as a paste would. What you send, and how you use your dialer, is your choice and subject to your dialer’s own terms. SplitNextLane is not responsible for your dialer or any other software.

• The side panel is a browser extension for Google Chrome, included with your package. It is provided under these terms, and the same acceptable-use rules apply to it.
• You are responsible for every call and message you make with it, and for complying with the calling and messaging laws that apply to you.

Carrier data

Carrier records come from public government records and other sources, researched, cleaned and combined by SplitNextLane, and refreshed daily. They are available to every workspace and are not exclusive leads. We do not guarantee their accuracy or completeness. You are responsible for how you contact carriers, including the calling and messaging laws that apply to you.

Your data

• The leads, notes, outcomes, documents and other records in your workspace are yours. A Manager can export the workspace’s data.
• You give us permission to store and process that data only as needed to provide the service to you.
• Our Privacy policy explains what we hold, why, and for how long.

Our software

We own Split Next Lane, including its software, design and name, and we keep all rights in it. While your subscription or trial is active you may use it for your own business. You may not copy it, modify it, reverse-engineer it or build a competing product from it. If you send us ideas or feedback, we may use them without owing you anything.

Availability and changes to the service

We work to keep Split Next Lane available and working, but we do not promise it will be uninterrupted or free of errors. We may carry out maintenance, and we may add, change or remove features. If we remove something you rely on and pay for, you may cancel.

Suspension and termination

• We may suspend or close a workspace for a serious or repeated breach of these terms, for non-payment, or where we reasonably believe there is a security or fraud risk. Where we can, we tell you first and give you the chance to put it right.
• You may stop using the service and cancel at any time.
• When a workspace is closed, access to it ends. Export your data before then.

Warranties and liability

• The service is provided “as is”. To the extent the law allows, we give no warranty beyond what these terms say, including about fitness for a particular purpose or about results.
• To the extent the law allows, we are not liable for lost profit, lost business, lost data or any indirect or consequential loss.
• To the extent the law allows, our total liability to you for all claims is limited to the amount you paid for the service in the 12 months before the claim arose.
• Nothing in these terms limits liability that cannot be limited by law, or any right you have as a consumer.

Your responsibility to us

If someone brings a claim against us because of the data you put into the service, the calls or messages you make or send, or your breach of these terms, you agree to cover the reasonable costs and losses that claim causes us.

General

• Events outside our control. Neither of us is liable for a delay or failure caused by something we could not reasonably prevent, such as an outage at a provider, a network failure or a natural disaster.
• Transfer. You may not transfer these terms to someone else without our agreement. We may transfer them to a business that takes over the service.
• The whole agreement. These terms, the Privacy policy and the Cancellation and refund policy are the whole agreement between us about the service. If one part cannot be enforced, the rest still applies. If we do not enforce a term once, we may still enforce it later.

Changes to these terms

We may update these terms. The date at the top of this page shows the latest version. If a change is significant we will tell you by email or in the product at least 14 days before it applies. If you keep using the service after that, you accept the new terms.

Complaints

If you are unhappy with the service or with a charge, tell us: email support@splitnextlane.com or call +92-370-7917905. We reply within 2 business days and aim to resolve every complaint within 7 business days. If it will take longer, we tell you why and when to expect an answer.

Governing law and disputes

These terms are governed by the laws of Pakistan. If something goes wrong, contact us first and we will try to resolve it with you. If we cannot, the courts of Pakistan will decide the dispute. This does not remove any protection the law of your own country gives you as a consumer.

Contact

You can also use our contact page.