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Guides · The CRM

Get help

Send us a support ticket, or ask for a report the product does not have.

Something is wrong, or you have a question

  1. Open Support, under Workspace Management in the menu on the left.
  2. Choose New ticket.
  3. Tell us what you were doing and what happened, and choose Submit ticket.

Your tickets stay on that page, so you can see what you have asked.

Support is in a Manager’s menu on the left. An SDR who needs help can ask their Manager to send a ticket, or write to us at support@splitnextlane.com.

The Support page: the workspace's tickets, each with its type, who sent it, its status and when it was opened, and the New ticket button (sample data).
Real product · sample data

You need a report the Reports page does not give you

On Reports, a Manager can choose Request a special report. Say what it should show, the dates and people it covers, and when you need it. Then choose Send request.

You can also write to us at support@splitnextlane.com.

On this page

The same steps the page’s tour shows the first time you open it. Replay it any time from Help.

  1. Running your workspace Managers only

    Support, Billing and Team, side by side.

  2. Ask us for help

    New ticket sends a question or a problem to our support team.

  3. Your tickets

    Managers: Every ticket in the workspace and where it stands.

    SDRs: Your tickets and where they stand.

Something missing, or a way this page could work better for you? In the product, open Help and choose Suggest a feature. We read every suggestion.